Duke Dining mobile order app experiences second outage since start of fall semester

<p>The Brodhead Center.</p>

The Brodhead Center.

The Duke Dining mobile order app, following nearly a week of inactivity since Aug. 31, was restored Sept. 6 — but service went out once again. 

After the first outage, Duke Dining emailed students announcing that “[the vendor] reinstated our mobile ordering service with the hope of no further difficulties.” Four days later, the app experienced another outage, its second since the beginning of the semester. 

The outage lasted until Tuesday, when Duke Dining sent an email to all students announcing that the app's vendor has "implemented comprehensive measures to reenable the services" and that they "do not anticipate further difficulties." 

“Unfortunately, this is an outage that is affecting all campuses using the vendor's services,” wrote Kristen Richards, director of communications for Duke Dining, in an email to The Chronicle. “Our partner is actively working to resolve these issues and has made significant progress.” 

The app, which serves over 1,800 educational institutions worldwide, is a staple at Duke and valued by both students and dining employees. 

Given her busy schedule, sophomore Diane Lin previously said not having the mobile order app available meant she could not grab lunch when she wanted because she did not have the time to wait in line at the Brodhead Center. 

Pitchfork’s cashier Tony Hernandez also noted how the outage overwhelmed the kitchen with orders during typical peak hours, noting that “at one point we got to stop taking orders for like 10 minutes because, you know, everybody's in line.”

“We expect a resolution soon. We truly appreciate your patience and understanding during this time,” Richards said. “The Duke community will be notified as soon as mobile ordering is back in operation.”

Editor's Note: This story was updated Tuesday afternoon, after Duke Dining announced that the app was back in service. 


Ishita Vaid | Associate News Editor

Ishita Vaid is a Trinity sophomore and an associate news editor of The Chronicle's 119th volume.

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